Found some background on just what a customer journey map is. Need to find somebody on the team who feels they can lead this effort. Since we have two apps, I want one for each team. I’ll bet Ben and Cathy, or maybe Connor, will be really good at this.  I’ve also roughed out a project plan. Hoping Tim or Connor can help timebox or work to make sure we get done by 3 am Wednesday morning. Next big decision: should we use MockApp or Balsamiq for our navigational prototype. I’m leaning towards the former, but need to research it a bit more.

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